Privacy Policy

The Privacy Policy describes how we handle your personal information for our services on the Sutter's Mill Specialties website.


Sutter's Mill Specialties is the sole owner of information collected on this site.  Except as outlined in this policy, we will not sell, share, or rent this information to any outside parties.  You can browse our site without telling us who you are or revealing any personal information about yourself.  Once you give us your personal information, you are no longer anonymous to us.  Should you choose to provide us with personal information, you consent to the storage of that information on our servers in the United States.

We may collect and store the following information:

  • email address, physical contact information, and sometimes financial information such as credit cards or bank account numbers;
  • transactional information based on your activities while on our website (such as purchasing of  product) shipping information, billing information, and other information you provide us to ship your order;
  • blog discussions, chat discussions, dispute resolution, and correspondence sent to us;
  • other information from your interaction with our website, services, content, and advertising, including computer and connection information, statistics on page views, traffic to and from the site, ad data, IP address and standard web log information;

Marketing Data

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.  We may combine your information with data collected from other companies and use it to improve and personalize our services, content and advertising.


What About Cookies?

Cookies are alphanumeric identifiers (small files) that we transfer to your computer's hard drive through your Web browser.  We use "cookies" on certain of our pages to enable our systems to recognize your browser, to help analyze our web page flow, customize our services and content, and storage of items in your Shopping Cart between visits.  If you choose to reject the cookie, you can still browse our site but will be unable to use the shopping cart to buy merchandise.  The Suttersmill.com shopping cart cannot function without cookies enabled so the necessary information to process your order is retained.

Some important data about cookies:

  • We offer certain features that are available only through the use of cookies.
  • We use cookies to help identify you and maintain your signed-in status.
  • Most cookies are "session cookies", meaning that they are automatically deleted from your hard drive at the end of a session.
  • You always have the ability to decline our cookies should your browser permit that.  Please be advised that doing so may interfere with the use of some of our site or services.
  • This privacy statement covers the use of cookies by suttersmill.com only and does not cover the use of cookies by any advertisers.

Use of Suttersmill.com

Our primary purpose in collecting personal information, is to provide you with a safe, efficient, better optimized and customized experience.  You agree that we may use your personal information to:

  • provide the services and customer support you request;
  • resolve disputes, collect fees, and troubleshoot problems;
  • prevent potentially prohibited or illegal activities;
  • customize, measure and improve our services, content, and advertising;
  • compare information for accuracy, and verify it with third parties.

Children

Suttersmill.com does not sell products for purchase by children.  Youth-oriented products are sold for purchase by adults only. If you are under the age of 18, you may use suttersmill.com in the presence of a consenting adult or guardian.  We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13.  Suttersmill.com is committed to protecting the welfare and privacy of children.


Security

Suttersmill.com takes precautions to protect is customers' information.  When you submit sensitive information via the website, your information is protect both online and offline.   We treat data as an asset that must be protect and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure.  However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications.  Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.


Account Protection

Your password is the key to your account.  Use unique numbers, letters, and special characters, and do not disclose the password used at suttersmill.com to anyone.  If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account.  If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf.  Therefore, if your password has been compromised for any reason, you should immediately notify Sutter's Mill Specialties and change your password.


Refund Policy

Product manufactured by Sutter’s Mill is decorated with our client’s unique and distinct logo.  Before any product is marked, the logo must be explicitly approved by the customer before production.  No refunds will be issued once the product has been marked.  All sales are final.  Sutter’s Mill products have a one year warranty on all manufacturer defects.


Conditions of Use, Notices, and Revisions

If you choose to visit suttersmill.com, your visit and any dispute over privacy is subject to this notice, including limitations on damages, resolution of disputes, and application of the law of the state of Arizona.  If you have any concern about privacy at suttersmill.com, please contact us with a thorough description, and we will try to resolve it.  Our business changes constantly, and our Privacy Policy will change also.  If we decide to change our Privacy Policy, we will post those changes to this Privacy Notice, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  We reserve the right to modify this privacy notice at any time, so please review it frequently.  We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should also check our Web site frequently to see recent changes.  Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.  Sutter's Mill stands behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.


Last Update

The Privacy Policy contained herein become officially effective June 6, 2010